Account Manager II

Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.

• Consistently ranked among SIA’s Largest Staffing Firms in America .

• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.

• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

We are seeking a highly motivated and customer-focused VMS Account Manager to serve as the primary strategic partner for healthcare clients utilizing a Vendor Management System (VMS) for contingent workforce management. This role is responsible for building strong client relationships, optimizing workforce solutions, driving client satisfaction, and ensuring effective utilization of VMS technology platforms.

The ideal candidate combines consultative account management skills with operational expertise and a passion for delivering exceptional customer experiences. This individual will partner closely with clients, staffing suppliers, implementation teams, client services, and internal stakeholders to support workforce initiatives, improve program performance, and identify opportunities for growth.

Key Responsibilities

• Serve as the primary point of contact for assigned healthcare client accounts.

• Build and maintain trusted client relationships through proactive communication, strategic consultation, and ongoing support.

• Provide guidance on contingent workforce strategies, staffing trends, and workforce optimization opportunities.

• Monitor program performance and present key metrics, trends, and recommendations to clients.

• Partner with suppliers, client services teams, and internal stakeholders to improve fill rates and workforce outcomes.

• Support job order management, contract extensions, workforce transitions, and operational escalations.

• Conduct regular business reviews and strategic planning discussions with client stakeholders.

• Assist with onboarding, implementation, and adoption of VMS technology solutions.

• Analyze workforce data and recommend process improvements to enhance efficiency and service delivery.

• Collaborate with product and technology teams to communicate client feedback and support continuous improvement efforts.

• Identify expansion opportunities within existing accounts and support overall business growth objectives.

Qualifications

Education & Experience

• Bachelor's degree with 3 - 5 years of experience, or High School Diploma/GED with 7+ years of experience.

• 3+ years of account management, client services, healthcare staffing, workforce solutions, MSP, VMS, or related experience.

• Strong relationship-building and customer service skills.

• Excellent written, verbal, and presentation communication abilities.

• Experience managing multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving skills.

• Proficiency with Microsoft Office Suite, including Excel and PowerPoint.

Preferred

• Experience working with healthcare staffing programs, contingent workforce management, MSP, or VMS platforms.

• Familiarity with workforce analytics, supplier management, and healthcare operations.

• Experience conducting client business reviews and presenting performance metrics.

• Knowledge of platforms such as Medefis, ShiftWise, B4Health , or similar technologies.

Success Measures

• Maintain high levels of client satisfaction and retention.

• Drive operational excellence and workforce program performance.

• Develop strategic relationships with client stakeholders.

• Deliver consultative workforce solutions that support client goals.

• Contribute to revenue growth through account expansion and partnership development.

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.

• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$47,500 - $59,000 Salary Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission.  Please ask your recruiter for more information.