Account Manager

Responsibilities: Manage a portfolio of Mid-Market employer customers as a trusted advisor on ICHRA benefits strategy and annual renewals. Drive customer retention and health through proactive account planning, Quarterly Business Reviews, and cross-functional collaboration.

Requirements: Requires 5+ years of experience in Account Management or Benefits Consulting, preferably within health tech or HR technology. Candidates must possess strong strategic thinking, communication skills, and the ability to navigate high-growth, ambiguous environments.

Key skills: Account Management, Customer Success, Benefits Consulting, Strategic Planning, Relationship Management, Project Management, Consultative Selling, Client Enablement, Problem Solving, Presentation Skills, Cross-functional Collaboration, ICHRA Strategy, Renewal Management, Customer Health Monitoring, Open Enrollment Execution, Stakeholder Management

Keywords: ICHRA, Mid-Market, Health Benefits, HR Technology, Digital Health, NRR, QBR, Open Enrollment, Customer Lifecycle, Benefits Compliance, Medicare, COBRA, Customer Success, Account Planning, Upsell, Cross-sell