Account Manager

The Account Manager is at the forefront of innovation and sustainability, working closely with

our customers to create advanced chemical treatment and equipment solutions for a wide

array of industries. The Account Manager does far more than manage the sales lifecycle; they

are a trusted technical advisor who develops a deep understanding of customer needs and

delivers creative solutions for improving energy and water sustainability while optimizing

customer profitability, productivity, and asset protection. A successful Account Manager

demonstrates excellence in technical competency, customer service, account retention,

commercial aptitude, business development, and leadership.

Key Characteristics

Exhibit technical curiosity, critical thinking, and superior problem-solving skills in chemical

treatment applications and customer process operations

● Strong interpersonal and communication skills (both written and oral) to develop key.

customer relationships that build mutual respect, as a trusted partner to our customers.

● Active listener, who uncover customer needs.

● Customer focused with the ability to generate and document customer value and

provide service excellence.

● Effective time management in a fast paced, ever changing work environment.

● Ability to work independently in a self-directed manner.

● Inclusive and respectful team member, who contributes to the team’s success.

● Comfortable in industrial environments (working at heights, and in confined spaces).

● Ability to apply in-depth concepts and training to real world applications.

● Willingness to expand your comfort zones.

Analyze, build and optimize chemical treatment programs for customer-specific applications.

● Write and communicate Technical Service Reports that analyze customer data (KPCs /

KPIs), interpret results, explain deficiencies, and drive corrective actions and continuous

improvement.

● Execute the Account Management Excellence Program i.e., Service Reports, Service

Plans, Value Generation Plans, Business Reviews, Proof Not Promises (PnP) / Return

on Environment (ROE), Special Studies, Inventory/Order Fulfillment at customer sites to

generate value.

● Plan, execute, & communicate Veolia’ Value Generation Plan to the customer through

projects that drive water & energy sustainability, improve asset protection, and drive out

cost from our customer operations.

● Ensure account retention and mitigate/minimize lost business.

● Meet and exceed annual revenue targets and other key metrics around margin reviews,

price escalations, profitability, contract management and commercial negotiations.

● Develop a regular sales rhythm that actively works the Veolia Sales Process to maintain

a healthy funnel of prospects.

● Win (close) new, recurring, profitable competitive business to achieve consistent and

predictable revenue and margin growth year over year.

● Work safely at all times: follow all EHS policies and procedures (Veolia & Customer).

Application Level - Ability to put into motion the knowledge, skills and abilities acquired

● Technical Excellence

o Completion of all Technical Training modules, Product Application classes, and

relevant Industry Specific Training

o Application of this learning at the customer sites

● Account Management & Customer Service Excellence

o Account Management Excellence Program Training

o Application of this training and field experience at the customer sites

● Commercial Excellence

o Completion of commercial and negotiation training

o Application of this training and experience at the customer sites

● Growth & Business Development

o Completion of commercial sales training

o Apply Sales Process to grow revenue and margin year over year

● Leadership

o Everyone has a sphere of influence that starts with leading yourself well

Veolia Values and Behaviors

● Embrace and apply the Veolia Values of Responsibility, Solidarity, Innovation, Customer

Focus and Respect

● Exhibit and practice the 20 Key Behaviors that align to the Veolia Values

Compensation: $85,000 to $105,800

Veolia Values and Behaviors

● Embrace and apply the Veolia Values of Responsibility, Solidarity, Innovation, Customer

Focus and Respect

● Exhibit and practice the 20 Key Behaviors that align to the Veolia Values

Required

● Chemical water & process treatment experience

● Relevant industry experience

● Significant role in developing and presenting PnPs, VGPs, Business Reviews

● Sales process experience

● Valid Driver’s License

Goals and Objectives

● Achieve Revenue Ops Plan

● 100% Execution of Account Management Excellence Plan

● 2 PnP or ROE completed and presented to the customer

● 2 Business Reviews

● 2 VGPs

● 2 Special Studies

SIP Eligibility

● Yes

Eligible for Account Assignments

● Yes

Preferred (if applicable or entering into Account Management at Account Manager

Level)

● Water & Process Chemical Treatment Experience

● Lab / Bench Testing Experience

● Industry Experience

● Technical Sales Experience

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.