Associate Technical Support Engineer

Responsibilities: Serve as the primary contact for enterprise customers to triage and resolve technical issues regarding critical infrastructure protection products. Document cases thoroughly and contribute to the technical knowledge base using KCS practices.

Requirements: Requires 1-3 years of experience in technical support or a customer-facing technical role. Candidates must possess strong communication skills and familiarity with Linux and core networking concepts.

Key skills: Technical Support, Linux Command Line, Networking Concepts, AI Tools, Troubleshooting, Problem Solving, Enterprise Customer Communication, Case Triage, Knowledge-Centered Service, Technical Documentation

Keywords: ICS/OT Cybersecurity, Critical Infrastructure, Linux, Networking, AI Tools, KCS, Tiered Support, Swarming Model, Technical Support, Enterprise Support, Triage, Case Management