Auto Uptime Advocate (Remote - Michigan)

Responsibilities: Assist dealerships with critical orders and technical questions to reduce vehicle downtime. Manage cases through telephone, email, and case management software while serving as the primary contact for service departments.

Requirements: Requires a high school diploma with 8+ years, an associate degree with 6+ years, or a bachelor's degree with 4+ years of technical automotive and customer service experience. Must be a Michigan resident with a wired high-speed internet connection.

Key skills: Automotive knowledge, Case management, Customer service, Interpersonal communication, Organization, Troubleshooting, Technical product knowledge, Outbound calling

Keywords: Automotive, Trucks, Case Management Software, Customer Experience, Technical Support, Dealer Relations, Uptime, Remote Work, E-Verify, Technical Troubleshooting