BCBS MEDICARE 1600

Responsibilities: Serve as the first point of contact for Medicare members to provide support regarding medical and dental benefits via inbound calls. Responsibilities include researching member concerns, documenting interactions in multiple systems, and ensuring compliance with healthcare privacy standards.

Requirements: Candidates must have a high school diploma or GED and at least one year of customer service experience involving frequent phone or email interaction. A Windows-based computer meeting specific hardware and hard-wired internet requirements is mandatory.

Key skills: Customer Service, Active Listening, Problem Solving, Critical Thinking, Multitasking, Microsoft Office, Verbal Communication, Empathy, Attention To Detail, Time Management, Conflict Resolution, Technical Proficiency

Keywords: Medicare, Member Advocate, Healthcare Privacy, Inbound Calls, Windows 11, Microsoft Office, Customer Experience, Remote Work, W-2, Medical Benefits, Dental Benefits, Ethernet Connection, Dual-Monitor Setup