BCBS MEDICARE 1650

Responsibilities: Serve as the first point of contact for Medicare members to provide support regarding medical and dental benefits via inbound calls. Research and resolve member concerns while documenting interactions across multiple systems.

Requirements: Requires a high school diploma or GED and at least one year of customer service experience. Candidates must possess a Windows-based computer meeting specific technical specs and reside in NH, MA, AL, or FL.

Key skills: Customer Service, Medicare Knowledge, Active Listening, Problem Solving, Critical Thinking, Multitasking, Microsoft Office, Verbal Communication, Empathy, Attention To Detail, Conflict Resolution, Data Entry

Keywords: Medicare, Customer Service, Remote Work, Healthcare Privacy, W-2, Windows 11, Microsoft Office, Inbound Calls, Member Advocacy, Medical Benefits, Dental Benefits, Ethernet Connection, Dual-monitor Setup