Benefits Customer Service Representative - REMOTE

Responsibilities: Serve as the first point of contact for employee benefits inquiries and provide holistic case management services. Manage the end-to-end benefits process from intake to resolution while collaborating with partner teams to improve policies.

Requirements: Requires 2+ years of experience in Benefits or Human Resources, preferably within a contact center or shared services environment. Candidates must possess strong communication skills and technical proficiency with Microsoft Office Suite.

Key skills: Organizational skills, Time management, Customer service, Verbal communication, Written communication, Benefit program knowledge, Problem-solving, Empathy, Case management, Microsoft Office Suite, Spanish bilingualism, Critical thinking

Keywords: Benefits Administration, Human Resources, Case Management, Contact Center, Shared Services, Microsoft Office Suite, SLA, HR Assistant, Employee Relations, Compliance, Remote Work, Customer Experience