Bilingual Admissions Specialist (English/Spanish)

Responsibilities: Manage initial patient inquiries and guide prospective trauma survivors through the admissions process to book intake appointments. Perform insurance benefits checks and maintain detailed documentation within the HubSpot CRM to meet monthly enrollment targets.

Requirements: Requires fluency in English and Spanish with at least 2 years of experience in sales, admissions, or customer service, preferably in healthcare. Must be available to work a fixed 9 AM - 5 PM ET schedule including weekends.

Key skills: English Fluency, Spanish Fluency, Sales, Admissions, Customer Service, CRM Management, HubSpot, Insurance Verification, Patient Enrollment, Empathy, Emotional Intelligence, HIPAA Compliance, Communication Skills, Goal Orientation, Case Management, Patient Acquisition

Keywords: PTSD, Trauma-Informed Care, Behavioral Health, HubSpot, Salesforce, HIPAA, Patient Experience, Conversion Rates, Mental Health Care, Virtual Treatment, CRM, Benefits Checks, Patient Acquisition, Healthcare Sales