Bilingual Customer Service Representative

Responsibilities: Manage customer relationships through inbound and outbound communications to resolve account inquiries regarding leases or loans. Identify customer issue trends and synthesize feedback for the management team to improve operations.

Requirements: Requires 1-2 years of remote customer service experience and professional fluency in Spanish (speaking, reading, and writing). Must be proficient in Microsoft Office and collaboration tools like Slack and Zoom, with availability to work nights and weekends.

Key skills: Bilingual Spanish, Customer Service, Inbound Call Handling, Outbound Contact, Microsoft Office Suite, Slack, Zoom, Trend Identification, Remote Work Proficiency, Account Management, Written Communication, Verbal Communication

Keywords: Lease-To-Own, Financing, Non-Prime Consumers, Bilingual, Spanish Language, Microsoft Excel, Microsoft Word, Microsoft Outlook, Slack, Zoom, Remote Work, Customer Relationship Management, Account Resolution, Financial Services