BILINGUAL -Customer Service Surge Representative - Work From Home:MUST LIVE IN SAN ANTONIO, TX

Responsibilities: Handle and resolve complex inquiries via inbound calls and chats regarding child support services for parents and state officials. Ensure all interactions comply with Federal Title IV-D regulations, state privacy laws, and company policies.

Requirements: Requires a high school diploma and at least two years of experience in customer service or call center environments. Must be fluent in English and Spanish and reside in San Antonio, TX.

Key skills: Bilingual English/Spanish, Customer Service, Data Entry, Case Research, Financial Assessment, Record Keeping, Interpersonal Skills, Confidentiality, Microsoft Word, Microsoft Excel, Cisco Finesse, Comm100, Nice InContact

Keywords: Bilingual, Child Support Services, Federal Title IV-D, SDU Policies, Call Center Technology, Cisco Finesse, Comm100, Nice InContact, Microsoft Office, Data Entry, Human Services, Case Management