Bilingual Customer Success Manager (SaaS) - FR & ENG - Remote

Responsibilities: Manage a portfolio of 60 French SaaS accounts to ensure product adoption, retention, and expansion. Provide strategic guidance on WhatsApp marketing campaigns and lead the onboarding process for new customers.

Requirements: Must have previous SaaS experience and be fully bilingual in French and English. Experience in marketing (Email, SMS, Retention) and familiarity with AI tools is strongly preferred.

Key skills: Customer Success Management, SaaS Account Management, French Fluency, English Fluency, Churn Prevention, Product Adoption, WhatsApp Marketing, Onboarding, KPI Tracking, AI Tool Utilization, CRM Management, Retention Marketing, A/B Testing, Stakeholder Management, Customer Lifecycle Management, Upselling

Keywords: SaaS, Customer Success Manager, WhatsApp Marketing, ChatGPT, Subscription Model, QBR, Churn, Upsell, Customer Journey Optimization, CRM, Automation Flows, KPIs, Retention Marketing, SaaS Metrics, Remote Work