Bilingual English and Spanish Senior Customer Service Representative

Responsibilities: The role involves making outbound calls to Medicaid members to schedule preventative health services and coordinate transportation. It is a production-based position requiring the representative to meet daily, monthly, and quarterly targets.

Requirements: Candidates must be bilingual in English and Spanish with at least one year of customer service experience and a high school diploma. Applicants must reside in Arizona and be capable of performing outbound calls for over six hours a day.

Key skills: Bilingual English and Spanish, Customer Service, Outbound Calling, Scheduling, Medical Documentation, Problem Solving, Windows PC Applications, Rapport Building, Time Management, Compassionate Communication

Keywords: Medicaid, Preventative Health Services, EPSDT, Managed Healthcare, Pediatric Medical Office, Telecommuting, Outbound Calls, Healthcare Experience, Bilingualism, Customer Support