Bilingual Patient Support Specialist (Spanish/English) - REMOTE

Responsibilities: Act as the first point of contact for patients in a virtual clinic, coordinating the handoff between patients and the care team. Manage patient intake, verify identities, and ensure smooth clinical flow through outbound and inbound call management.

Requirements: Requires bilingual proficiency in English and Spanish and experience in a healthcare or customer service setting. Candidates must possess strong digital fluency and meet specific home office technical requirements, including a wired internet connection.

Key skills: Bilingual Spanish/English, Patient Coordination, Patient Intake, Customer Service, Digital Fluency, Multitasking, Call Handling, Technical Troubleshooting, Interpersonal Communication, Healthcare Administration

Keywords: Telehealth, Medicare Advantage, HIPAA, EHR, CRM, Zoom, Microsoft Teams, Amazon Workspaces, Virtual Care, Patient Support, Medical Office, Patient Privacy, Outbound Calls, Inbound Calls, Healthcare