Bilingual Technical Support Analyst

Responsibilities: Provide professional technical support to merchants and sales teams to resolve issues with point of sale systems and credit card processors. Maintain internal technical documentation and collaborate with senior team members to optimize the customer experience.

Requirements: Requires professional fluency in English and Spanish along with 1-3 years of related experience or a bachelor's degree. Candidates must have technical proficiency in Windows, iOS, and networking, as well as a high-speed wired internet connection.

Key skills: Spanish Fluency, Technical Troubleshooting, Customer Support, Networking, Windows OS, iOS Systems, Salesforce, CRM Software, Analytical Skills, Interpersonal Skills, Multi-tasking, Prioritization, System Analysis, Technical Writing, Communication Skills, Problem Solving

Keywords: Financial Tech, Point Of Sale, Credit Card Processors, Salesforce, CRM, Windows, iOS, Networking, Technical Support, Bilingual, Spanish, System Analysis, Troubleshooting, Customer Experience, Technical Documentation, FAQ, Functional Specifications