Call Center Agent

Responsibilities: Provide first-level support to clients and technicians by processing service requests and documenting call information in the database. Coordinate dispatching and updates for lock systems while ensuring adherence to SLA and contract requirements.

Requirements: Requires a high school diploma and proficiency in Microsoft Office applications. Candidates should have strong communication skills and the ability to work a flexible schedule, including weekends and holidays.

Key skills: Effective Listening, Clear Communication, Data Entry, Customer Service, Troubleshooting, Conflict Resolution, Problem Solving, Critical Thinking, Multi-tasking, Attention To Detail, Microsoft Word, Microsoft Outlook, Microsoft Excel, Typing, Time Management, Professional Confidentiality

Keywords: Call Center, SLA, Customer Service, Microsoft Windows, Microsoft Word, Microsoft Outlook, Microsoft Excel, S&G Lock System, Cencon Lock System, Managed Source, Service Tickets, Dispatching, Database Documentation, First Level Support