Call Center Agent-Travel Benefits

Responsibilities: Manage inbound calls and emails to assist travelers using multiple systems and tools. Maintain service level agreement targets while collaborating with the team to improve service quality.

Requirements: Must be a Delta retiree with Deltamatic experience and a high school diploma. Requires specific home internet speeds, an ethernet connection, and residency in one of the listed US states.

Key skills: Customer Service, Call Handling, De-escalation, Multitasking, Professional Communication, Attention To Detail, Deltamatic, SLA Management

Keywords: Call Center, Travel Benefits, Deltamatic, Customer Service, SLA, Remote Work, Inbound Calls, De-escalation, Travel Industry, Conduent