Call Center Associate

Responsibilities: Handle inbound calls from lottery retailers to troubleshoot equipment issues and provide game information. Coordinate with internal departments to resolve customer problems and document all interactions in the CRM tool.

Requirements: Requires a high school diploma and preferably one year of call center experience. Candidates must have basic computer skills and the ability to work flexible shifts, including weekends and holidays.

Key skills: Customer Service, Troubleshooting, CRM Tools, Oral Communication, Written Communication, Data Entry, Conflict Resolution, Technical Support

Keywords: Lottery Operations, Call Center, CRM, Technical Troubleshooting, Retail Support, Remote Work, Customer Experience, Inbound Calls