Call Center Representative

Responsibilities: Handle inbound and outbound calls to manage service requests, technical queries, and appointment scheduling for HVAC services. Maintain accurate customer records in the company database and collaborate with technicians to ensure a seamless customer experience.

Requirements: Proven experience in a call center or client-facing role with exceptional communication and organizational skills. Proficiency in CRM software and the ability to work independently in a remote environment are required.

Key skills: Customer Service, Verbal Communication, Written Communication, Problem Solving, Active Listening, Organization, Time Management, Multitasking, CRM Software, Independent Working

Keywords: HVAC, Call Center, Customer Service, CRM, Appointment Scheduling, Remote Work, Technical Queries, Ductless Mini-Splits, Central Air Conditioning, Home Services