CALL CENTER REPRESENTATIVE

Responsibilities: Manage high-volume inbound and outbound calls to schedule patient appointments and answer inquiries regarding healthcare services. Document all patient interactions in the EMR system while ensuring strict adherence to HIPAA confidentiality regulations.

Requirements: Requires fluency in Korean and English, with 1-2 years of experience in customer service or auditing. Candidates must possess a personal computer meeting specific technical standards and be able to pass a typing test of at least 40 WPM.

Key skills: Bilingual Korean, Customer Service, Appointment Scheduling, EMR Systems, HIPAA Compliance, Microsoft Office Suite, Communication Skills, Data Entry, Patient Coordination, Conflict Resolution, Time Management, Attention To Detail

Keywords: Call Center, Healthcare, EMR, HIPAA, Bilingual Korean, Patient Scheduling, Customer Satisfaction, Remote Work, BYOD, Microsoft Word, Microsoft Excel, Microsoft Outlook, Medical Records, Insurance Verification, Patient Demographics