Call Center Representative - Remote

Responsibilities: Handle inbound support calls for ophthalmology offices to schedule appointments and answer patient inquiries. Perform administrative tasks including updating patient demographics and verifying insurance information.

Requirements: Candidates must have strong customer service skills, proficiency in Microsoft Office and EMR systems, and reside in specific US states. A professional manner and adherence to HIPAA regulations are required.

Key skills: Customer Service, Medical Appointment Scheduling, Communication Skills, Data Entry, Microsoft Word, Microsoft Outlook, Microsoft Excel, EMR/EHR Systems, HIPAA Compliance, Multitasking, Time Management, Critical Thinking, Spanish Bilingual, Interpersonal Skills, Administrative Tasks, Patient Coordination

Keywords: Ophthalmology, Call Center, Remote Work, Patient Care, HIPAA, EMR, EHR, Customer Satisfaction, Insurance Verification, Medical Scheduling, Data Entry, Patient Privacy, EST Time Zone, Administrative Support