Call Center Representative – Roadside Assistance

Responsibilities: Field incoming emergency roadside assistance calls to coordinate services like towing and locksmiths for members. Document distress details accurately and collaborate with dispatch teams to ensure member safety and satisfaction.

Requirements: Requires a high school diploma or GED and prior customer service experience, with call center experience preferred. Candidates must have a dedicated home workspace with specific high-speed internet connectivity requirements.

Key skills: Customer Service, Call Center Operations, Bilingual Spanish, Communication Skills, Empathy, Multi-tasking, GPS Systems, Microsoft Teams, Microsoft Outlook, Data Entry, Emergency Dispatching, Conflict Resolution

Keywords: Roadside Assistance, Call Center, Remote Work, Emergency Services, Customer Experience, Dispatching, Bilingual, Spanish, Microsoft Teams, Microsoft Outlook, GPS, Traffic Safety, AAA, Auto Club Enterprises