Call Center Specialist

Responsibilities: Provide after-hours support and guidance to Direct Support Professional (DSP) teams via a call center. Ensure resolutions maintain compliance with regulatory, contractual, and company requirements while enhancing staff confidence.

Requirements: Candidates must be confident and proficient in navigating company systems and technology. The role requires a home office and availability for second or third shift, including every other weekend.

Key skills: Customer Service, Call Center Operations, Regulatory Compliance, Training, Technical Proficiency, Problem Solving, Communication

Keywords: Call Center, Direct Support Professional, DSP, Remote Work, Compliance, Customer Support, Healthcare Services, Special Needs Care, Employee-Owned