Call Center Supervisor

Responsibilities: Oversee daily operations of assigned clients and business segments while managing a team of associates. Responsibilities include monitoring productivity, implementing improvement plans, and ensuring high-quality customer service.

Requirements: Requires at least one year of management experience in a related field and proficiency in Microsoft Office applications. A bachelor's degree is preferred, along with expert knowledge of industry laws and regulations.

Key skills: Team Management, Performance Monitoring, Coaching And Mentoring, KPI Reporting, Conflict Resolution, Operational Training, Call Queue Management, Compliance Management, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

Keywords: Call Center, Customer Service, KPIs, Service Level Agreements, Statement Of Work, Performance Reviews, Remote Work, Employee Management, Compliance, Operational Training