Call Center Team Lead

Responsibilities: Lead and coach a remote team of Revenue Cycle Representatives to ensure productivity and quality standards in healthcare insurance follow-up operations. Monitor performance metrics, conduct coaching sessions, and maintain compliance with HIPAA and client workflows.

Requirements: Requires 1-3 years of healthcare call center leadership experience and proficiency with Microsoft Office. Candidates must possess specific home office hardware, including a Windows PC with an i5 processor and a wired Ethernet connection.

Key skills: Leadership, Coaching, Revenue Cycle Management, Medical Billing, Insurance Claims Follow-up, Performance Monitoring, HIPAA Compliance, Microsoft Office, Problem Solving, Time Management, Quality Assurance, Employee Development, Onboarding, Payer Communication, Eligibility Verification, Prior Authorization

Keywords: Revenue Cycle Management, RCM, Medical Billing, Healthcare Insurance, HIPAA, Call Center, Contact Center, Claims Status, Payment Inquiries, Eligibility Verification, Prior Authorization, Workforce Management, Quality Assurance, Microsoft Office, Windows 10, Remote Work, 1099 Contract, Performance Metrics, Healthcare Payer Communication