Care Operations Associate

Responsibilities: Serve as the primary point of contact for administrative care support, assisting students with portal navigation and appointment scheduling. Collaborate with internal teams to resolve complex issues and document all interactions within CRM and EHR systems.

Requirements: Requires a high school diploma (degree preferred) and 1-3 years of customer service experience, ideally in healthcare. Candidates must be proficient in healthcare terminology, HIPAA guidelines, and operational tools like Zendesk and Slack.

Key skills: Customer Service, Healthcare Operations, Problem Solving, Verbal Communication, Written Communication, HIPAA Compliance, CRM, EHR, Zendesk, Slack, Google Workspace, KPI Management, Bilingual English/Spanish, Administrative Support, Patient Care Coordination, Process Improvement

Keywords: Mental Health, Digital Health, Healthcare Administration, Patient Care, Zendesk, Slack, Google Workspace, CRM, EHR, HIPAA, KPIs, SOPs, Care Operations, Student Wellness, Customer Relationship Management, Electronic Health Records