Chat Support Specialist

Responsibilities: The specialist will engage with customers via live chat to provide HVAC product information and troubleshoot system issues. They are also responsible for scheduling service appointments and maintaining precise customer interaction records.

Requirements: Candidates must have proven customer service experience, exceptional written English skills, and the ability to manage multiple chats simultaneously. Residency in Ohio or Pennsylvania and legal authorization to work in the US are required.

Key skills: Customer Service, Live Chat Support, Written Communication, Typing Speed, Problem Solving, CRM Software, HVAC Knowledge, Scheduling, Multitasking, Critical Thinking

Keywords: HVAC, Live Chat, Customer Support, CRM, Central Air Conditioning, Ductless Mini-Splits, Indoor Air Quality, Remote Work, Scheduling, Troubleshooting