Client Experience Specialist, Onboarding

Responsibilities: Lead new clients through the full implementation and onboarding process, including platform setup and hands-on training. Serve as the primary point of contact to ensure successful product adoption and long-term client satisfaction.

Requirements: Requires a Bachelor's degree and 3+ years of experience in client success, customer service, or technical support. Candidates should be tech-savvy with experience in SaaS and the healthcare industry.

Key skills: Client Onboarding, Customer Training, Relationship Management, Virtual Facilitation, Technical Support, SaaS Implementation, CRM Systems, Microsoft Word, Microsoft Excel, Google Docs, Adobe, DocuSign, Canva, Interpersonal Communication, Problem Solving, Healthcare Industry Knowledge

Keywords: SaaS, Healthcare, Client Experience, Onboarding, Implementation, CRM, Adobe, DocuSign, Canva, Virtual Training, Zoom, Customer Success, Senior Living, Long-term Care, Product Engagement, Client Retention