Client Experience Supervisor - Eastern time US Remote

Responsibilities: Lead a team of remote Client Experience Specialists to ensure a seamless transaction process from contract to close for real estate agents. Manage team performance, capacity, and workflow while serving as the first point of escalation for operational issues.

Requirements: Requires 3-5 years of business experience with a preference for 1-2 years of supervisory experience and a background in real estate or conveyancing. Must possess strong communication skills and the ability to navigate multiple software systems in a fast-paced remote environment.

Key skills: Team Supervision, Performance Management, Customer Service, Real Estate Transactions, Conveyancing, Workflow Management, Conflict Resolution, Staff Training, Verbal Communication, Written Communication, Problem Solving, Collaboration, Software Proficiency, Time Management, Coaching, Operational Process Improvement

Keywords: Real Estate, Client Experience, Transaction Management, Conveyancing, Remote Work, Performance Reviews, Staff Orientation, Contract To Close, Escalation Management, Customer Feedback Analysis, Agent Onboarding, Operational Efficiency, Paperless Environment, Anywhere Real Estate, Coldwell Banker Realty