Client Implementation Operations Manager

The Client Implementation Operations Manager (CIOM) serves as an internal operational consultant during new market launches and client expansions. This role is responsible for ensuring Pods are operationally prepared from a reporting, staffing, and systems readiness perspective, to successfully launch and scale new markets. The successful candidate will be responsible for Pod readiness for go‑live across staffing, reporting, and systems, timely identification and mitigation of operational risks prior to launch, effective partnership with clinical operations leadership during launch and early stabilization, and ensuring accuracy and usability of market‑level reporting, performance insights, and smooth operational handoff post‑implementation