Client Services Manager

Responsibilities: The Client Services Manager coordinates cross-functional teams to ensure client satisfaction, revenue retention, and growth for PPM and CV products. They serve as the primary liaison for clients, managing operational implementation, performance monitoring, and the resolution of technical or policy issues.

Requirements: Requires a Bachelor's degree or equivalent experience and at least 4 years of experience in healthcare operations, client relationship management, and project management. Proficiency in MS Office and knowledge of CMS guidelines and medical payment policies are essential.

Key skills: Client Relationship Management, Project Management, Healthcare Operations, Claims Lifecycle Knowledge, Meeting Facilitation, MS Office Suite, Root Cause Analysis, Client Training, Strategic Planning, Cross-functional Coordination, CMS Guidelines, Medical Payment Policy, Presentation Skills, Analytical Problem Solving, Financial Acumen, Interpersonal Communication

Keywords: CMS Guidelines, Medical Payment Policy, CPC, CPC-A, CCA, CCS, CCS-P, RHIT, RHIA, Health Plan Operations, Claims Lifecycle, PPM, CV Products, Root Cause Analysis, Client Services, Project Management, MS Excel, MS PowerPoint, MS Word, Payment Integrity, Claims Operations, Provider Services, Network Operations, SME, Remote Work, Healthcare Consulting, Client Retention, Performance Reporting, Data Anomalies, User Account Administration