Client Support Analyst III

Responsibilities: Act as the highest-level individual contributor and escalation point for complex technical tickets within the pod. Focus on resolving advanced infrastructure issues while mentoring junior analysts to increase overall team capability.

Requirements: Requires deep technical expertise in server administration, networking, and cloud platforms to handle the most complex non-escalation support issues. Must possess strong leadership and coaching skills to mentor other analysts and maintain high documentation standards.

Key skills: Server Administration, Networking, Cloud Platform Troubleshooting, Security Incident Triage, Root Cause Analysis, Technical Documentation, Mentorship, Client Communication, Multi-system Diagnostics, Infrastructure Configuration, User Onboarding, Operational Discipline

Keywords: Managed Services Provider, MSP, Server Administration, Networking, Cloud Platforms, Security Incident Triage, Root Cause Analysis, Infrastructure, Technical Documentation, On-call Rotation, Client Operational Reviews, E-Verify, Blue Alliance, LayerCake