Client Training Manager

Responsibilities: Manage the end-to-end training relationship for large enterprise accounts by designing and executing tailored learning programs. Translate usage data into actionable insights and maintain dedicated client portals to drive retention and expansion.

Requirements: Requires 5+ years of experience in customer-facing training or account management, preferably within legal tech or law firms. Deep familiarity with litigation and eDiscovery is essential, with a JD preferred.

Key skills: Customer Training, Customer Success, Account Management, Instructional Design, Legal Workflow Analysis, Learning Needs Assessment, LMS Management, Client Relationship Management, Learning Analytics, Project Management, eDiscovery, Litigation Support

Keywords: AI, Legal Tech, Litigation Workspace, Language Models, LMS, Client Portals, Learning Analytics, eDiscovery, Enterprise Account Management, Instructional Design, Legal Workflows, SaaS