Clinical Support Team Lead - Remote

Responsibilities: Lead and motivate the clinical support team to improve patient outcomes by reducing time to encounter. Monitor call and ticket queues to ensure efficient workflow and maintain service excellence metrics.

Requirements: Requires a High School Diploma or GED and prefers at least one year of experience in a call center, healthcare, or IT environment. Candidates must be proficient in Microsoft Office and capable of working in a fast-paced, 100% remote setting.

Key skills: Team Leadership, Call Center Operations, Queue Management, Customer Service, HIPAA Compliance, Microsoft Office, Problem Solving, Mentoring, Clinical Support, Communication Skills, Collaboration Tools, Workflow Management

Keywords: Telemedicine, Telemed IQ, Clinical Support, HIPAA, Healthcare IT, Call Center, Queue Management, Patient Care, Remote Work, Joint Commission Gold Seal, Service Excellence Metrics, Dispatcher, Coordinator