Clinical Training & Quality Manager (Remote)

Responsibilities: Lead the onboarding and training for member-facing operations while building scalable training materials and SOPs. Develop and manage the quality assurance process through call audits and case reviews to ensure a consistent member experience.

Requirements: Requires 3+ years of experience in training, QA, or healthcare operations with a proven track record of leading onboarding programs. Candidates should possess strong facilitation skills and the ability to create structured operational processes in a fast-paced environment.

Key skills: Training Development, Quality Assurance, Onboarding, Coaching, Curriculum Design, Call Auditing, Case Review, Operational Standardization, Facilitation, Performance Tracking, Change Management, Salesforce, Healthcare Operations, Care Coordination, SOP Creation, Spanish Fluency

Keywords: Salesforce, LMS Platforms, QA Tools, Medicaid, Social Determinants Of Health, Care Coordination, Housing Instability, SOPs, Playbooks, Knowledge Base, Call Scripts, Member Experience, Healthcare Operations, Operational Reporting, Case Management