Cloud Support Engineer

Responsibilities: Provide advanced remote technical support for cloud infrastructure, focusing on restoring services and documenting root causes. Triage and resolve escalated incidents across virtualization, networking, and Microsoft ecosystem platforms.

Requirements: Requires 3+ years of experience in help desk, systems administration, or cloud operations. Preference is given to candidates with Microsoft, VMware, or Azure certifications.

Key skills: Windows Server, Remote Desktop Services, Active Directory, Group Policy, SQL Server, Microsoft 365, VMware vSphere, Azure, AWS, VPN, Firewall, ConnectWise Manage, ConnectWise Automate, IT Glue, Disaster Recovery, SSL Certificate Management

Keywords: Cloud Support, IaaS, Private Cloud, Public Cloud, VMware ESXi, vCloud, IIS, SMTP, MFA, Remote Diagnosis, Event Correlation, MSP Toolsets, ConnectWise Control, Root Cause Analysis, Network Security, Virtualization, Identity Management, Backup and Replication, Azure, AWS