Contact Center Account Manager

Responsibilities: Coordinate the implementation and lifecycle maintenance of client IVR programs across various industries. Act as the primary liaison between clients and the technical team to manage project scope, schedules, and costs.

Requirements: Requires contact center leadership experience and proficiency in Microsoft Office. Candidates must be at least 18 years old, located in the US, and able to pass mandatory background checks.

Key skills: Project Management, Team Leadership, IVR Scripting, Account Management, Microsoft Office, Customer Service, Data Literacy, Critical Thinking, Solution Orientation, Collaboration, Communication, Emotional Intelligence, AI Proficiency, Process Excellence, Financial Projection, Billing Documentation

Keywords: IVR, Contact Center, Project Management, Direct Response, Financial Services, Retail, Technology, Business Enterprise, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Account Coordination, Revenue Projections, Business Reviews, Digital Business Services