Contact Center Agent I

Responsibilities: Answer incoming calls to assist customers with claim-related inquiries and provide exceptional customer service. Accurately document information and maintain records across multiple systems to ensure the claims process moves smoothly.

Requirements: Requires a high school diploma and proficiency in MS Office Suite, specifically Word and Excel. Candidates should possess strong interpersonal skills and the ability to handle multiple systems in a fast-paced environment.

Key skills: Customer Service, Inbound Call Handling, Data Documentation, Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Interpersonal Skills, Multi-tasking, Communication Skills

Keywords: Contact Center, Claims Processing, Customer Support, Remote Work, MS Office, Excel, Word, Inbound Calls, Data Entry, Customer Experience