CUSTOMER CALL SPECIALIST I (REMOTE)

Responsibilities: Serve as the first point of contact for the PSOB Program, providing compassionate support and information regarding federal benefits to survivors and public safety officers. Maintain accurate case records within the government's case management system and route inquiries to appropriate personnel.

Requirements: Requires a high school diploma and at least one year of experience in a high-volume call center or benefits processing environment. Candidates must be U.S. citizens capable of obtaining a Public Trust background investigation.

Key skills: Customer Service, Telephone Communication, Case Management, Microsoft Office Suite, CRM Systems, PII Protection, Data Entry, Professional Communication, Organizational Skills, Time Management, Confidentiality, Written Communication

Keywords: Customer Call Center, Benefits Processing, Claims Processing, Microsoft Outlook, Microsoft Word, Microsoft Excel, CRM, PII, Public Trust, PSOB 2.0 Portal, Department of Justice, Government Case Management, Remote Work