CUSTOMER CALL SPECIALIST II (REMOTE)

Responsibilities: Serve as the primary point of contact for the PSOB program, providing compassionate support and information regarding federal benefits to survivors and public safety officers. Responsibilities include documenting interactions in the case management system and reviewing applications for completeness.

Requirements: Requires a high school diploma and at least two years of experience in benefits, claims processing, or high-volume call centers. Candidates must be U.S. citizens capable of obtaining a Public Trust background investigation.

Key skills: Customer Service, Claims Processing, Case Management, Microsoft Office Suite, CRM Systems, Telephone Communication, PII Protection, Data Entry, Written Communication, Organization, Time Management, Confidentiality

Keywords: Customer Call Specialist, DOJ, OJP, BJA, PSOB, Public Trust, Case Management System, CRM, Microsoft Outlook, Microsoft Word, Microsoft Excel, PII, Claims Processing, Federal Benefits, Remote Work