Customer Care and Technical Support, Level 1 (FTE)

Responsibilities: Resolve technical issues related to proprietary systems, hardware, and software for parents and students via phone, web, chat, and email. Diagnose problems, provide resolutions, and escalate complex issues to tiered support teams or manufacturers.

Requirements: Requires a high school diploma or current pursuit of a degree, along with proficiency in Microsoft Windows and Office. Candidates must have a professional home office with high-speed internet and strong communication skills.

Key skills: Technical Support, Customer Service, Troubleshooting, CRM Software, Microsoft Office, Windows OS, Network Connectivity, Problem Solving, Analytical Skills, Written Communication, Verbal Communication, Salesforce, Ticketing Systems, Hardware Diagnostics, Time Management, Detail Oriented

Keywords: Technical Support, Customer Care, K12, Stride, Hardware Troubleshooting, Software Support, CRM, Salesforce, Microsoft Windows 7, Microsoft Windows 8, Microsoft Windows 10, Microsoft Windows XP, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Networking, SIP ALG, Ethernet, Call Center, Remote Work, Ticketing Software, PC Applications, Internet Connectivity, Customer Experience, Technical Assistance, Hardware Replacement, Virtual Training, Analytical Thinking, Solutions-Oriented