Customer Care Associate - Medicaid Team, Geisinger Health Plan (must reside in Eastern Standard Time Zone)

Responsibilities: Serve as the primary point of contact for health plan customers to resolve concerns regarding benefits, eligibility, and claims. Coordinate with internal departments to provide accurate information and document all customer inquiries and grievances.

Requirements: Requires a High School Diploma or GED and prefers at least one year of customer service experience. Candidates must reside in the Eastern Standard Time Zone and meet specific home internet and workspace requirements.

Key skills: Call Center Technologies, Communication, Computer Literacy, Organizing, Teamwork

Keywords: Medicaid, Customer Care, Healthcare, Call Center, Health Plan, Claims Resolution, Benefit Eligibility, Grievance Process, Remote Work, Customer Service