Customer Care Rep II - Fully Remote!

Responsibilities: Handle inbound calls for dental and vision insurance regarding eligibility, benefits, and claims. Act as a liaison between the organization and member services to resolve provider and member issues.

Requirements: Requires a high school diploma and at least one year of customer service experience in healthcare, banking, or retail. Proficiency in Microsoft Office and strong communication skills are essential.

Key skills: Problem Solving, Empathy, Customer Service, Dental Insurance Knowledge, Health Insurance Knowledge, Microsoft Office, Data Entry, Multi-tasking, Critical Thinking, Communication Skills, Claim Adjustments, Conflict Resolution

Keywords: Dental Insurance, Vision Insurance, Medical Insurance, Call Center, Claims Processing, Provider Relations, Microsoft Word, Microsoft Excel, Microsoft Outlook, Medicare Open Enrollment, Credentialing, Eligibility, Benefit Coverage