Customer Care Representative

Responsibilities: Handle a high volume of inbound calls to assist customers with account setup, billing, and service requests. Resolve customer issues and de-escalate challenging situations while documenting all interactions in company databases.

Requirements: Requires at least 2 years of customer-facing experience and 1 year of high-volume call center experience (60+ calls per day). Candidates must have a reliable internet connection and a dedicated remote workspace.

Key skills: Customer Service, Call Center Operations, De-escalation, Account Management, Billing Inquiry Resolution, Active Listening, Problem Solving, Multitasking, CRM Software, Professional Communication, Empathy, Data Documentation

Keywords: Waste Management, Call Center, CRM, Inbound Calls, Account Management, Billing, Customer Care, Remote Work, De-escalation, Service Industry, Logistics, Utilities, Performance Metrics, Contract to Hire