Customer Care Representatives (Call Center)

Responsibilities: Perform outbound and inbound calls to encourage members to schedule annual visits and resolve inquiries. Document interaction details accurately while providing compassionate support and advocating for member needs.

Requirements: Requires a high school diploma and at least 2 years of experience in a call center or healthcare service delivery. Candidates must reside in specific US states and possess strong communication and problem-solving skills.

Key skills: Customer Outreach, Call Center Operations, Problem Solving, Empathetic Communication, Typing Skills, Member Experience, Appointment Scheduling, CMS Guidelines, Analytical Skills, Professional Demeanor, Active Listening, Multi-system Navigation

Keywords: Call Center, Healthcare Service Delivery, CMS Guidelines, Member Experience, Outbound Calls, Inbound Calls, Customer Care, Remote Work, Appointment Scheduling, Patient Advocacy, Clerical Support, Administrative Support