Customer Care Tech Representative I

Responsibilities: Deliver an exceptional customer experience across multiple communication channels including voice, email, chat, and AI inquiries. Act as a strategic problem solver to ensure the best possible outcomes through customer collaboration and business knowledge.

Requirements: Requires a high school diploma and 2 to 3 years of related customer service excellence experience. Preference is given to candidates with healthcare or laboratory experience and college-level clinical laboratory education.

Key skills: Customer Service, Problem Solving, Outlook, Excel, Phone Systems, Chat Support, Automation, AI Tools, Digital Literacy, Collaboration, Continuous Improvement, Technical Support

Keywords: Customer Care, Healthcare, Laboratory, CSR, Digital Skills, AI, Automation, Clinical Laboratory, Customer Experience, Technical Representative, Quest Diagnostics