Customer Experience Associate III

Responsibilities: Manage client expectations by resolving escalated customer disputes and maintaining strict adherence to project SLAs and KPIs. Handle end-to-end resolution of customer issues through communication, database updates, and policy explanation.

Requirements: Requires intermediate knowledge of Microsoft Office applications and the ability to work with limited supervision. Candidates must reside in New York and possess strong analytical and interpersonal skills to handle specialized customer information.

Key skills: Customer Experience, Microsoft Outlook, Microsoft Excel, Microsoft Word, Problem Solving, Interpersonal Communication, Case Management, Conflict Resolution, Data Organizing, SLA Adherence, KPI Management, Technical Support

Keywords: Customer Experience, Microsoft Office, SLA, KPI, Case Notes, Customer Disputes, Business Support, Technical Work, Data Coordination, Remote Work, Client Relations, Operational Process