Customer Experience Associate

Responsibilities: Act as the frontline voice for users by resolving inquiries via email and live chat while diagnosing technical bugs. Collaborate with Product and Marketing teams to share user feedback and improve the platform roadmap.

Requirements: Requires a creative problem-solver with strong communication skills and familiarity with sports betting or prediction markets. Must be willing to work a rotating schedule that includes nights and weekends.

Key skills: Problem Solving, Communication, Organizational Skills, Analytical Skills, Zendesk, Slack, Google Workspace, Troubleshooting, Fraud Detection, Customer Support

Keywords: Zendesk, Slack, Google Workspace, Prediction Markets, Sports Betting, CFTC, Financial Services, Customer Experience, Live Chat, Bug Diagnosis, Fraud Patterns, Operations