Customer Experience (CX) Associate

Responsibilities: The associate will handle frontline customer support across social channels, marketplaces, and chat to resolve issues quickly and confidently. Additionally, they will monitor review platforms to address concerns and contribute to team projects for continuous improvement.

Requirements: Candidates need 1-3 years of relevant work experience and strong problem-solving and communication skills. Proficiency with helpdesk software and Microsoft 365 is preferred, along with experience in a direct-to-consumer environment.

Key skills: Problem Solving, Communication, Helpdesk Software, Ticketing Software, Microsoft 365, Direct-to-Consumer Experience, Customer Experience, Conflict Resolution, Empathetic Communication, Time Management

Keywords: Customer Experience, CX, DtC, Direct-to-Consumer, Social Media Support, Ticketing Software, Microsoft 365, Pet Supplements, Customer Support, Review Management, Remote Work