Customer Experience (CX) Customer Success & Support Professionals

Responsibilities: Identify and place experienced Customer Success and Support professionals into roles within CX, Contact Center, and BPO organizations. Focus on strengthening client relationships, driving operational excellence, and managing high-level customer experience initiatives.

Requirements: Requires recent experience in Customer Success, Support, or Service Delivery specifically within a CX, Contact Center, or BPO environment. Candidates must be authorized to work in the United States and possess strong relationship management skills.

Key skills: Customer Success Management, Account Management, Service Delivery, Client Relationship Management, Contact Center Operations, Customer Experience Strategy, Operational Excellence, Escalation Management, Customer Retention, Performance Metrics Analysis, Cross-functional Collaboration, Problem Solving, CRM Systems, CCaaS, Workforce Management, Quality Assurance

Keywords: Customer Experience, BPO, Contact Center, CSAT, NPS, CES, FCR, SLA, AHT, Genesys, NICE CXone, Five9, Amazon Connect, Talkdesk, Salesforce, Zendesk, ServiceNow, Verint, Calabrio, Microsoft Dynamics, CRM, CCaaS, AI, Automation, Omnichannel, WFM, WEM, Customer Journey, Client Services, Executive Leadership